Altura Edu

Terms of Use

Altura EDU digital platform

Last updated: May 22, 2026 · Version: 1.0

1. Introductory provisions and legal framework

These Terms of Use (the "Terms") govern the legal relationship between DIGI ALTURA-EDU j.d.o.o. (the "Platform" or "we") and any natural or legal person who uses the Altura EDU digital platform available at https://www.altura-edu.com (the "User" or "you").

These Terms apply in accordance with the following regulations:

  • Consumer Protection Act (Official Gazette 19/2022, as amended) – applicable to Users who are natural persons (consumers);
  • Electronic Commerce Act (Official Gazette 173/2003, as amended);
  • Directive (EU) 2011/83/EU on consumer rights (as implemented in Croatian law);
  • Regulation (EU) 2022/2065 – Digital Services Act (DSA);
  • General Data Protection Regulation – GDPR (EU) 2016/679;
  • Obligations Act (Official Gazette 35/2005, as amended).

By using the Platform you confirm that you have read, understood and accepted these Terms in full. If you do not accept the Terms, please do not use the Platform.

2. Service provider details

  • DIGI ALTURA-EDU j.d.o.o.
  • Jezero I dio, Jezero 36, 47304 Plaški, Republic of Croatia
  • VAT/Company ID (OIB): 30596726120
  • Email: info@altura-edu.com
  • Support: info@altura-edu.com
  • Web: https://www.altura-edu.com

3. Description of the service

Altura EDU is a digital platform for lifelong education in acupuncture and complementary and alternative medicine (CAM). The Platform provides the following services:

  • Live online lectures by CAM experts with mandatory Q&A sessions;
  • Panel discussions and case-study sessions;
  • The "Ask a mentor" feature – the ability to consult on more difficult practical cases;
  • Organization of hands-on weekend workshops (available from phase II of the Platform’s development);
  • The option to have lectures accredited by the relevant Chamber upon request.

Lectures take place in real time via a video platform. Lecture recordings are available solely in accordance with the terms of the selected subscription package.

The Platform is intended exclusively for adult professionals and students in the field of CAM. It is not intended for end patients, nor does it constitute medical advice.

4. Registration and user account

4.1 Using the Platform requires registration and the creation of a user account. By registering you confirm that all the information provided is true and accurate.

4.2 The User is responsible for safeguarding their access credentials (username and password) and for all activity carried out through their account.

4.3 The Platform may suspend or terminate a user account in the event of a breach of these Terms, without prior notice, while retaining the right to charge for services already provided.

4.4 The User may request deletion of their account at any time by emailing info@altura-edu.com. Deleting an account does not automatically entail a refund of subscription fees.

4.5 A User who wishes to participate in professional lectures must present a diploma proving that they have completed the basic education in the relevant technique, profession and/or method.

4.6 A User who wishes to be verified as a Doctor of Medicine (MD) must present a diploma proving completion of medical studies, in order to be eligible for accreditation points from the Chamber.

5. Subscription packages and prices

The Platform offers subscription packages that include access to 4 (four) live lectures of 3 hours each per month (2 × 45 min of active lecturing + 70 min of Q&A) at a price of €60 with VAT (25%) included in the price.

All stated prices are expressed in EUR and include all applicable fees. The Platform reserves the right to change prices with at least 30 days’ notice to Users. A price change does not affect subscription periods already paid for.

Each purchased package provides 4 tokens with a validity period of 6 months.

6. Order, payment and confirmation

6.1 By selecting a subscription package and completing the order process, the User makes a binding offer to conclude a subscription contract. The contract is deemed concluded at the moment the confirmation is received by email.

6.2 Payment is made exclusively through the Stripe payment service (Stripe, Inc.). The Platform does not store payment card details; such data are processed solely by Stripe in accordance with PCI DSS standards.

6.3 The subscription fee is charged in advance for the selected subscription period.

6.4 An order confirmation with a transaction number is delivered to the User’s email address within 24 hours of payment completion.

7. Right of withdrawal (consumers)

In accordance with Art. 72 of the Consumer Protection Act and Directive 2011/83/EU, a User who is a consumer (a natural person not acting within the scope of a business or professional activity) has the right to withdraw from a distance contract without giving reasons within 14 (fourteen) days from the date the contract was concluded.

EXCEPTION: In accordance with Art. 79(1)(13) of the Consumer Protection Act, the right of withdrawal ceases at the moment the service (the lecture) has been fully performed, subject to the consumer’s prior express consent that they lose the right of withdrawal. By clicking "I am attending the lecture", the User gives this consent for that specific lecture.

To withdraw from a contract that has not yet been fully performed, the User must notify the Platform in writing at info@altura-edu.com, stating their user account and transaction number. No refund is issued, and tokens remain on the account with a 6 (six) month expiry period.

8. Intellectual property

8.1 All content on the Platform (lectures, materials, databases, software, graphic elements, logos, texts) is protected by copyright and/or other intellectual property rights and is owned by DIGI ALTURA-EDU j.d.o.o. or its licensors.

8.2 The User may access content solely for personal, non-commercial use within the scope of their subscription package. The following is strictly prohibited:

  • recording, reproducing, distributing, selling or publicly displaying the content;
  • sharing access credentials with third parties;
  • using the content to develop or train AI models;
  • reverse engineering the platform or its components.

8.3 Any unauthorized use of the content may result in immediate termination of access and the initiation of legal proceedings.

9. Prohibited use

The Platform may be used solely for lawful purposes. The following is prohibited:

  • using the Platform for purposes that violate the applicable laws of the Republic of Croatia and the EU;
  • publishing false, offensive, discriminatory or misleading content;
  • harassing, threatening or insulting other users or lecturers;
  • attempting to gain unauthorized access to systems or accounts of third parties;
  • distributing malicious software or spam via the Platform;
  • using the Platform for medical or diagnostic purposes within the meaning of regulations on medical devices or healthcare.

10. Disclaimer of liability

10.1 Content on the Platform is solely educational in nature and does not constitute medical advice, diagnosis or a therapeutic recommendation. The Platform bears no responsibility for the application of acquired knowledge in clinical practice.

10.2 The Platform does not guarantee uninterrupted availability of the service. Planned and unplanned interruptions (maintenance, third-party failures) do not give rise to a right to a refund, unless an interruption lasts longer than 24 hours within a single calendar day.

10.3 The Platform is not liable for the statements, opinions and recommendations of lecturers. Lecturers are independent experts and are responsible for their own content.

10.4 To the extent permitted by applicable law, the Platform’s total liability towards the User may not exceed the amount of subscription fees paid in the last 12 (twelve) months.

11. Protection of personal data

The processing of Users’ personal data is carried out in accordance with the GDPR (EU 2016/679) and the Act on the Implementation of the General Data Protection Regulation (Official Gazette 42/2018). Details on processing, the legal basis, retention periods and Users’ rights can be found in:

  • the Privacy Policy – available at https://www.altura-edu.com/privacy
  • the Cookie Policy – available at https://www.altura-edu.com/cookies

Data protection contact: franko@altura-edu.com

12. Changes to the Terms

The Platform reserves the right to amend these Terms in accordance with applicable legislation. Users will be notified of all material changes by email or by a notice on the Platform at least 30 days before the changes take effect. Continued use of the Platform after the changes take effect is deemed acceptance of the new Terms.

13. Governing law and dispute resolution

13.1 These Terms are governed by the law of the Republic of Croatia.

14. Contact and complaints

For any inquiries, complaints or requests you can contact us:

  • Email support: info@altura-edu.com
  • General inquiries: info@altura-edu.com
  • Data protection: franko@altura-edu.com
  • Postal address: DIGI ALTURA-EDU j.d.o.o., Jezero I dio, Jezero 36, 47304 Plaški

We respond to written complaints within 15 (fifteen) days of receipt.

These Terms enter into force on the date of their publication on the Platform. DIGI ALTURA-EDU j.d.o.o., OIB: 30596726120.