Frequently Asked Questions

Your subscription gives you full access to all live lectures — typically 4 per month, each lasting approximately 3 hours. Payment is processed monthly, and you can cancel at any time.

You can cancel your subscription at any time. Once cancelled, you retain access until the end of your current billing period. We do not offer refunds for partial months.

You receive notifications at four key moments: immediately when a lecture is announced, 5 days before, 1 day before, and 6 hours before the session starts — so you never miss a lecture.

Yes, you can cancel your registration up to 72 hours before the lecture begins. After that window, the registration is considered final.

Altura-edu is a user-moderated platform. After every lecture, attendees grade the mentor on a scale of 1–7 across three categories: knowledge & content quality, clarity & simplicity, and presentation quality.

Lectures are held in the mentor's native language, with English as the common alternative. We are working on AI-powered real-time translation to make all content accessible regardless of language.

Each lecture follows a structured format: 45 minutes of teaching, a 10-minute break, another 45 minutes of teaching, a 10-minute break, and finally a 70-minute Q&A session — approximately 3 hours total.

Yes. Continuing Medical Education points are included with every lecture at no additional cost, helping you maintain your professional credentials.

Absolutely. Complete 40 post-lecture surveys to earn 1 free lecture. Refer 10 colleagues who subscribe and you earn 2 free lectures. We reward active participation.

Every mentor is vetted by our Scientific Board before they can teach. After each lecture, students rate them across three categories. Mentors are classified into five levels — from Excellent to Suspension — based on cumulative ratings.

Altura-edu is a livestream-only platform. We believe live interaction creates the best learning experience. All lectures happen in real-time with direct mentor engagement and Q&A.

After each lecture, students grade mentors 1–7 in three categories. Based on cumulative scores, mentors are placed into one of five levels: Excellent, Very Good, Good, Observation, or Suspension. Mentors at the Suspension level are removed from the platform.

Yes. Altura-edu operates on a democratic model — subscribers can vote on upcoming topics, suggest new subjects, and directly shape the content calendar.